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RecApp_JobDetails_Section_1_SubText| Job Number: | JOB00026 |
| Job Name: | Salesforce.com Non-Profit Administrator |
| Job Description: | Provide outstanding daily operational support of the Salesforce.com system; which includes lead management, contact management, account management, opportunity management and forecasting for both the direct (field) and indirect (channel) sales organizations ? Perform problem analysis, triage, correction of issue, and root cause analysis; including engaging business program managers and technical resources when necessary ? Comprehension and capability of meeting Service Level Agreements (SLAs) ? Proactively improve the sales user experience and make sales tools a competitive advantage; identify, recommend and implement process improvements to ensure a positive customer experience ? Provide expertise in testing and troubleshooting system issues, enhancements and upgrades to the tool ? Act as an expert resource for system and process related issues, including being part of the project team for subsequent releases of Salesforce.com ? Increase sales productivity by streamlining business processes and tools ? Perform data quality management; including data analysis, quality checks, uploading data and ad hoc reporting ? Learn and understand our enterprise systems and how they are integrated; including but not limited to Customer Relationship Management (CRM) , Enterprise Resource Management ? Oracle (ERP), ?Systems, Applications, and Products in Data Processing? (SAP), Customer Master, and Data Warehouse/Enterprise Business Intelligence (eBI), which are essential to this role |
| Job Requirements: | Excellent English language; including verbal, written and comprehension skills ? Excellent customer service and telephony skills, including the ability to host conference calls and collaboration sessions online Excellent interpersonal and customer relations skills demonstrated through strong presentation, verbal and written communication Experience with sales processes and systems improvements, including testing of those processes and tools Excellent multitasking skills with the ability to manage multiple requests, perform diverse job functions and support a high-performing, successful sales team Excellent time management, analytical and problem solving skills in a constantly changing and fast-paced environment, while maintaining a strong attention to accuracy, details and outstanding customer service |
| Qualifications: | |
| Employment type: | Volunteer |
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